The Robert Wood Johnson Foundation (RWJF; the Foundation), located in Princeton, N.J., is the largest philanthropy in America dedicated solely to health. Since 1972, we have focused on developing and promoting innovations in health and healthcare to improve the lives of millions. In partnership with others, we are working toward a nation that is rooted in equity, compassion, and respect; a nation that provides everyone in America a fair and just opportunity to thrive, no matter who they are, where they live, or how much money they have. This requires addressing many harmful obstacles to well-being, including poverty, powerlessness, and discrimination.
We take seriously our responsibilities, and we pledge to work in ways that reflect our Guiding Principles. These are rooted in equity and influence everything we do at RWJF. Equity, diversity, inclusion (EDI), and collaboration allow our staff’s wide range of experiences, passions, and perspectives to enrich our work and strengthen our ability to address our nation’s most pressing health issues. Our efforts to build a Culture of Health and achieve health equity require us to dismantle structural racism and other barriers to health. Part of this work includes actively shaping a multicultural, inclusive, antiracist organization where all staff thrive as we build and use our capabilities, voice, and power to advance health equity. The Foundation offers a collaborative, collegial, and creative work environment. With a career at the Robert Wood Johnson Foundation, you will make a difference.
About This Opportunity
Reporting to the Vice President and the Chief Information Technology Officer (CITO), the director, Information Technology (IT) Operations, will provide oversight for the Foundation networks and customer support services, working closely with the team to select, implement, and manage technology systems aligned with the needs of the Foundation. Working alongside the CITO and other IT partners, the director will identify, create, and implement effective IT solutions.
As with staff at all levels of the Robert Wood Johnson Foundation, the director is expected to demonstrate a passionate commitment to equity, diversity, and inclusion and to the Foundation’s mission and Guiding Principles.
Essential Job Responsibilities
Work with the CITO to conceptualize immediate and long-range IT operational networking needs, including the implementation of automated solutions resulting in increased productivity, improved efficiencies, and cost-savings.
Design, implement, and maintain the organization and structure of the Foundation’s local and wide area networks. Oversee network operating systems and the application software available to network users.
Oversee the procurement process for file servers, software, switches, routers, and all other network equipment as needed. Maintain contract renewal procedures for products and services.
Communicate networking requirements to staff for completion of networking; assist and educate others on networking capabilities and proper usage, as needed.
Ensure that detailed network documentation, service manuals, and training materials are created and maintained, including up-to-date documentation and user guides.
Lead software implementations and upgrades to existing systems and third-party application integration processes.
Provide support to end users; identify continuous improvement opportunities; and develop training/communication materials.
Perform cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
Responsible for implementation of the cybersecurity program for the Foundation.
Train IT support staff in all aspects of the effective use and operations of the Foundation’s networking and operating systems.
Develop related policies and procedures, ensuring that an appropriate level of support coverage is always available and that knowledge is effectively shared.
Oversee, manage, coach, and develop IT team members, providing regular and timely feedback.
Perform other duties, to be assigned as needed.
Commitment to racial and health equity and the Foundation’s vision, values, and Guiding Principles.
Experience working effectively in and fostering an inclusive environment as part of a multidisciplinary team with people from diverse cultural, social, and ethnic backgrounds.
Minimum of ten (10) years of IT experience specifically in IT Operations.
Certified Information Systems Security Professional (CISSP), IT Infrastructure Library (ITIL) Certification and Amazon Web Service (AWS) Certification are highly desirable.
Technical Experience Required
Experience implementing and managing a cybersecurity program. Direct implementation experience with VoIP systems.
Experience managing a hybrid (on-premises/cloud operations) IT infrastructure.
Direct implementation experience of cloud collaboration platform (e.g., Zoom, Microsoft Office 365, Dropbox)
Direct implementation experience with Amazon AWS and Microsoft Azure.
Technical Experience Preferred
Familiarity with VMWare.
Experience with Agile methodology (SCRUM).
Familiarity with Cisco UCS, routers, switches, and load balancers.
Proven ability to design, build, and resource a team; coach, develop, and guide team members; conduct talent assessments; manage conflict and resolve problems to ensure optimal outcomes for objectives and priorities.
Strong written and verbal communication skills; able to synthesize material and focus quickly on the essence of an issue; to identify major opportunities in a specific area; and to see the big picture.
Excellent interpersonal skills; collegial, energetic; able to develop productive relationships with colleagues. Ability to work in a highly collaborative environment.
Ability to multitask, to work on tight deadlines, and to adapt to frequently changing priorities.
Strong problem-solving skills. Identify and resolve problems in a timely manner and gather and analyze information skillfully. Develop alternative solutions and work well in group problem-solving situations. Able to demonstrate innovative and analytical approaches to resolutions.
Dedicated team player with a can-do mindset who considers others’ opinions; understands impact on other groups; and adapts to change effectively.
Ability to occasionally work evenings and weekends to meet deadlines.
Advanced degree with a combination of equivalent education and work experience may be substituted for the above requirements.
Physical Requirements/Working Conditions
The director, IT Operations will perform job duties in a typical business office environment. Specific physical abilities required by this job include operating basic office equipment. Will be required to attend meetings, potentially both in person and off-site via phone or videoconference. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
This position is assigned to our Princeton, N.J., HQ offices.
As of January 1, 2023, the Foundation has implemented a Hybrid: Flexible Purpose operating model. All RWJF employees will be required to come into Foundation offices during the year for purposes related to their position such as critical tasks (e.g., building operations, grantee meetings, etc.), organizational events (e.g., training and development), and internally-focused team activities. All RWJF offices remain open for all Foundation employees for focused work, optional organizational activities, and connecting with colleagues informally as needed for individual purposes.
The Robert Wood Johnson Foundation is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ and other underrepresented applicants.