Knowledge Management Coordinator

The Robert Wood Johnson Foundation (RWJF; the Foundation), located in Princeton, N.J., is the largest philanthropy in America dedicated solely to health. Since 1972, we have focused on developing and promoting innovations in health and healthcare to improve the lives of millions. In partnership with others, we are working toward a nation that is rooted in equity, compassion, and respect; a nation that provides everyone in America a fair and just opportunity to thrive, no matter who they are, where they live, or how much money they have. This requires addressing many harmful obstacles to wellbeing, including poverty, powerlessness, and discrimination.

We take seriously our responsibilities, and we pledge to work in ways that reflect our Guiding Principles. These are rooted in equity and influence everything we do at RWJF. Equity, diversity, inclusion, and collaboration allow our staff’s wide range of experiences, passions, and perspectives to enrich our work and strengthen our ability to address our nation’s most pressing health issues. The Foundation offers a collaborative, collegial, and creative work environment. With a career at the Robert Wood Johnson Foundation, you will make a difference.

About this Opportunity

In recent years, the Robert Wood Johnson Foundation has established a new organizational knowledge management (KM) function. Reporting to the knowledge management officer as part of the Grants Management department, the KM coordinator will support activities and projects associated with institutional knowledge organization, access, and sharing. The KM coordinator will play a significant support role in efforts to facilitate effective and equitable use of knowledge in support of the Foundation’s vision and objectives. Ideal candidates for this position will have experience supporting multiple types of knowledge and data; interest in KM-related systems and processes; and passion toward continual learning and professional development and growth.

As with staff at all levels of the Robert Wood Johnson Foundation, the knowledge management coordinator is expected to demonstrate a passionate commitment to equity and to the Foundation’s mission and Guiding Principles.

Essential Job Responsibilities

• Collect knowledge products developed across RWJF and manage or support systems and processes related to knowledge organization, access, and sharing.
  
• Support development and management of RWJF’s organizational taxonomy and application of taxonomy for RWJF grants and knowledge products.
• Support various KM projects. Current projects include an RWJF migration to Microsoft 365, including SharePoint site, page design, content development, and use of Microsoft Power Platform automation tools that support content-related workflows.
• Support management of RWJF’s enterprise search platform, and promotion of priority content within the search environment (e.g., “Recommended Link” lists and “Featured Results”).
• Support development of content metadata elements to enable desired user experience across RWJF’s SharePoint and enterprise search environments.
• Review SharePoint site pages and content to monitor quality and activity levels. Collaborate with site owners to help facilitate necessary updates.
• Support staff training on KM and content management platforms. Ensure best practice in usage and create training and support materials (e.g., how-to guides, demo videos).
  
• Support data analysis related to KM, programmatic, or Equity, Diversity, and Inclusion objectives.
  

Minimum Requirements 

• Commitment to racial and health equity and the Foundation’s vision, values, and Guiding Principles.
• Experience working in an inclusive environment working effectively as part of a multidisciplinary team with persons from diverse cultural, social, and ethnic backgrounds.
  
• Minimum of two years of experience in a knowledge management function or related discipline involving similar capabilities (e.g., content management, information management).
  
• Experience with various technology platforms to support knowledge work.
  
  • Microsoft 365 communication and collaboration tools (Microsoft 365 Fundamentals certification or equivalent experience preferred).
    
  • SharePoint Online admin experience, including modern site design, content management, metadata management, and development of custom workflows, forms and apps.
    
  •  Applications supporting management of organizational data (e.g., content or grants management systems, Salesforce); data reporting and/or visualization experience a plus.
    

• Experience with project management fundamentals and supporting software (e.g., Smartsheet, Planner).
• Intellectual curiosity, desire to continually learn new KM-related disciplinary and technical skills that support functional and staff development objectives.
  
• Strong critical thinking and problem-solving skills.
  
• Strong writing, presentation, and oral communication skills. Able to present information and materials in an understandable manner to persons in a variety of job levels.
  
• Able to lead conversations and meetings as needed.
  
• Demonstrated experience handling multiple priorities effectively, with strong organizational and time management skills with an attention to detail.
  
• Strong interpersonal skills with positive attitude, collegial style and demonstrated success working with teams, which include a broad range of internal staff and external collaborators.
  
• Dedicated team player who considers others’ opinions and adapts to change effectively.
  
• Demonstrated maturity, sound judgment, and ability to take responsibility for decisions.
  
• Education or experience equivalent to a bachelor’s degree in appropriate field (e.g., library science, knowledge, or information management).

Physical Requirements/Working Conditions

The KM coordinator will perform job duties in a typical business office environment. Specific physical abilities required by this job include operating basic office equipment. Will be required to attend meetings, potentially both in person and off-site via phone or videoconference. Some domestic travel may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Salary

The starting salary range for the knowledge management coordinator is $62,000 to $66,000. Why work at RWJF? Learn more about the benefits of working at RWJF.

Application Deadline: March 26, 2023

The Robert Wood Johnson Foundation is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ and other underrepresented applicants.