Senior Manager, Multimedia and Office Services

The Robert Wood Johnson Foundation (RWJF; the Foundation), located in Princeton, N.J., is the largest philanthropy in America dedicated solely to health. Since 1972, we have focused on developing and promoting innovations in health and healthcare to improve the lives of millions. In partnership with others, we are working toward a nation that is rooted in equity, compassion, and respect; a nation that provides everyone in America a fair and just opportunity to thrive, no matter who they are, where they live, or how much money they have. This requires addressing many harmful obstacles to wellbeing, including poverty, powerlessness, and discrimination.

We take seriously our responsibilities, and we pledge to work in ways that reflect our Guiding Principles. These are rooted in equity and influence everything we do at RWJF. Equity, diversity, inclusion (EDI), and collaboration allow our staff’s wide range of experiences, passions, and perspectives to enrich our work and strengthen our ability to address our nation’s most pressing health issues. Our efforts to build a Culture of Health and achieve health equity require us to dismantle structural racism and other barriers to health. Part of this work includes actively shaping a multicultural, inclusive, antiracist organization where all staff thrive as we build and use our capabilities, voice, and power to advance health equity. The Foundation offers a collaborative, collegial, and creative work environment. With a career at the Robert Wood Johnson Foundation, you will make a difference.

About This Opportunity

Reporting to the senior director, Foundation Services, the senior manager, Multimedia and Office Services, will oversee audiovisual/web conferencing for in-person and virtual gatherings, as well as office services supporting the business needs of the Foundation in a hybrid environment. The senior manager will be part of the Foundation Services (FS) management team, supporting strategic development of team operations and the implementation, administration and monitoring of unit policies, programs, and procedures.

As with staff at all levels of RWJF, senior managers are expected to demonstrate experience and a commitment to equity, and to the Foundation’s mission and Guiding Principles.

Essential Job Responsibilities

• Oversee and manage the delivery of all RWJF media and office services, including management of audiovisual (AV) and office services and vendor administration (shipping/receiving, mailroom, supplies, and external RWJF office operations).
• Support strategic development of team operations and the implementation, administration, and monitoring of unit policies, programs, and procedures.
  
• Supervise, train, and develop Media Services, Foundation Services coordinator, and assistants.
  
• Manage the coordination of AV equipment and support needs for hybrid high-profile RWJF meetings including Board of Trustee events.
  
• Serve as the organizational AV expert and troubleshooter.
  
• Work directly with the Information Technology department regarding strategy and implementation of enterprise-wide video and audio communication software and hardware.
  
• Collaborate with Communications staff on execution of videotape or broadcast needs and media hits for C-Suite leadership.
  
• Establish and maintain service and support operations policies and procedures for satellite offices.
  
• Participate in annual budget decisions; monitor and manage department spending to budget.
• Partner with Foundation Services team to support in-person and virtual staff and grantee meetings and events, in addition to other themes, departments, and institutional efforts.
  
• Perform other duties as assigned.
  

Minimum Requirements

• Commitment to racial and health equity and the Foundation’s vision, values, and Guiding Principles.
• Experience working effectively in and fostering an inclusive environment as part of a multidisciplinary team with persons from diverse cultural, social, and ethnic backgrounds.
  
• Minimum five years of related work experience in multimedia and management.
  
• Demonstrated technical knowledge and experience with a variety of computer tools; presentation software, video production, teleconferencing, AV hardware, and Microsoft 365 products.
  
• Specific technical knowledge necessary in the following or related technologies:
  • Audio: 4–48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders
    
  • Video: Switchers, projectors, LCD displays
    
  • Lighting: Knowledge of lighting concepts, lighting best practices, familiarity with rigging
    
  • Hybrid: Familiarity with virtual meeting and event platform functions, as well as live-streaming technologies including cameras, encoders, and lighting. Experience with NeatBar Pro a plus.
    
  • Control: Familiarity with Crestron control systems and associated hardware
    

• Demonstrated process improvement and procedure project management experience with proven ability to organize, prioritize, delegate, and manage multiple tasks simultaneously while meeting deadlines and budgets.
• Experience supervising, leading, and developing employees as individuals and building team engagement through regular feedback and performance management; and able to supervise and develop a team to include organizing, prioritizing, and scheduling work assignments.
  
• Must display a reliable, competent, and professional demeanor interacting one-on-one or with groups of people at all levels in the organization, working under pressure using good judgement to make decisions and resolve issues.
  
• Knowledge of and experience with virtual meeting applications and equipment in support of a hybrid working environment.
  
• Able to adapt quickly to change, maintain accuracy, follow-through, and be creative with solutions.
  
• Strong customer service orientation, able to build strong relationships and work collaboratively with other teams internal and external to RWJF.
  
• Strong verbal and written communication skills able to explain complex technology to individuals at varying levels of knowledge.
• Maintain a comprehensive understanding of best practices and advances in emerging technologies within the AV industry, closely matching technology solutions to the business needs of the organization.
• Some travel required, including travel to RWJF offices in Washington, D.C. and New York City, for select high-profile RWJF gatherings.
• A combination of education and/or experience equivalent to an associate degree, a technical certificate, and professional membership in or association with a related field.

Physical Requirements/Working Conditions

The senior manager will perform job duties in a typical business office environment. Specific physical abilities required by this job include operating basic office equipment. Will be required to attend meetings, potentially both in person and off-site via phone or videoconference. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This position is assigned to our Princeton, N.J. headquarters offices.

As of January 1, 2023, the Foundation has implemented a Hybrid: Flexible Purpose operating model. All RWJF employees will be required to come into Foundation offices during the year for purposes related to their position such as critical tasks (e.g., building operations, grantee meetings), organizational events (e.g., training and development), and internally focused team activities. All RWJF offices remain open for all Foundation employees for focused work, optional organizational activities, and connecting with colleagues informally as needed for individual purposes.

Salary

The starting salary range for the senior manager is $98,000 to $103,000. Why work at RWJF? Learn more about the benefits of working at RWJF.

Application Deadline: August 6, 2023

The Robert Wood Johnson Foundation is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ and other underrepresented applicants.